Empathy Map: Problems & Desires
Every hire solves a problem. What's theirs?
The customer file. Businesses build these before they sell anything — a portrait of the person on the other side of the transaction: what they say, what they're actually thinking, what their week is really like, and what they're afraid of repeating. You're not guessing at what to say about yourself. You're learning what they need, so your value can speak their language.
Your primary path has all four quadrants filled from real sources, problems and desires named, and — the one that matters — a single honest sentence saying what this employer wants more than anything right now. One map done properly beats four done from imagination. If you only get one, make it Plan A.
Build one map per path you're pursuing, sourced from postings, industry writing, and real conversations rather than assumptions. Revisit each map as research comes in — it gets sharper every time you talk to someone who actually does this work. The one-sentence want is what everything you build next gets aimed at. Your entries save automatically on this device.
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